Refund and Returns Policy

At JIGJUNG, we take pride in delivering high-quality wooden jigsaw puzzles. Each piece is carefully crafted, and we want you to be fully satisfied with your purchase.

Defective or Damaged Products

If your order arrives with a defect, damage, or manufacturing issue, we will replace the product at no additional cost. Please contact us within a reasonable timeframe after receiving your order and provide clear photos showing the issue so we can process the replacement quickly.

Change of Mind (Before Delivery)

If you decide to cancel your order after payment but before receiving it, you are eligible for a full refund of the product price. Please note that shipping costs are non-refundable.

Non-Refundable Situations

We do not offer refunds or returns once the product has been delivered and is free from defects. Our puzzles are carefully inspected before shipping to ensure quality.

How to Request a Refund or Replacement

To request a replacement or refund, please contact our support team with your order details and reason for the request. We aim to respond as quickly as possible and resolve any issues efficiently.